Refund policy

Refund & Returns Policy

At Layal Maison, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the terms below and applicable consumer protection laws.

Returns

You have 14 calendar days from the date you receive your order to request a return.

To be eligible for a return, the product must be unused, unworn and in its original condition and packaging. Any labels, seals or protective packaging must remain intact where applicable.

Due to hygiene and health protection reasons, certain products cannot be returned once they have been opened, unsealed or used. This may include perfumes, cosmetics and other products that are sealed for hygiene purposes.

This restriction does not affect your statutory consumer rights. If an item is defective, damaged, incorrect or not as described, please contact us so we can assist you.

Return Shipping

Unless the item is defective, damaged, incorrect or applicable law requires otherwise, the customer is responsible for the cost of return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, please contact us as soon as possible at:

layalmaisonn@gmail.com

Please include your order number and, where possible, photographs of the item and packaging.

Exchanges

If you would like to exchange an item, please contact us at layalmaisonn@gmail.com. Exchanges are subject to product availability and the applicable return conditions.

Contact

For any questions regarding returns or refunds, contact:

layalmaisonn@gmail.com